Booking Conditions – T&C

November 7, 2022 2022-11-15 22:53


Crane hotel is not a regular hotel. Terms and Conditions and the manual are therefore necessary. We therefore ask you to take note of the following and we assume that you agree with the content of the Terms & Conditions, including Cancellation Policy and Manual and the Uniforme voorwaarden van de Koninklijke Horeca Nederland before entering of Crane Hotel Faralda.

Terms & Conditions (Including Cancellation Policy and Manual):

These are the Terms and Conditions of Crane Hotel, Faralda Exploitatie BV (hereinafter referred to as Crane Hotel), Chamber of Commerce Amsterdam 58133437 and having its registered offices at NDSMPlein 78, 1033 WB Amsterdam, VAT number NL 85 288 9379 B01, which are applicable to all services of the Crane Hotel and every use of the website www.Crane hotel .com and underlying web pages (hereinafter: “website”).

Terms & Conditions

These are the Terms and Conditions of the Crane hotel, Chamber of Commerce 50975773 and having its registered offices at NDSM-plein 78, 1033 WB Amsterdam, VAT number 823028070B01, which are applicable to all services of the Crane hotel and every use of the website and underlying web pages (hereinafter: “website”).

Booking and services

You can reserve a suite in the Crane hotel via the website. All reservations must be guaranteed with a credit card which is valid on the day of arrival. Non-guaranteed reservations are not accepted. To any booking that is performed through the website, the then applicable rates and conditions shall apply. The Crane hotel shall at all times be entitled not to accept or perform a booking or to set additional conditions for the acceptance or performance of a booking.

Any personal data the Crane hotel collects about you will be processed according to the Crane hotel Privacy Policy.

You will make use of the services of the Crane hotel in accordance with the applicable law, these Terms and Conditions, respectability and in accordance with the reasonable instructions of the Crane hotel as published on the website or provided in the hotel. Consequently, you are not allowed to use the services for illicit purposes and effects, in a manner that may be injurious to the rights and/or interests of third parties or that may in any way harm the Crane hotel, to be determined by the Crane hotel. If you act in violation of the foregoing, the Crane hotel reserves the right to refuse any further services to you. You are liable for any and all damages and costs incurred by the Crane hotel as a result of the violation without prior demand or notice of default being required.

Cancellation, Termination & Payment

Faralda is a listed heritage building. It’s a crane. To prevent damage, and because of safety, Faralda applies “Conditions & the Manual”. Faralda is willing to explain the “Conditions & the Manual” at the request of guests & hosts.


Guests must behave in accordance the law, regulations and everything that is stipulated in the Conditions & manual. Entering Faralda Crane Hotel is at your own risk.  Faralda is not liable for any damage, injury, loss / theft. Instructions from Faralda should be followed.

  • Access control with identification possible. Faralda has the right to deny access at all times.
  • No own drinks, no drugs, no weapons, no glassware outside, no nuisance to other guests or neighbors / environment.

Faralda Crane Hotel is private property.  Access is only reserved for guests with a booking & Reservation. Access to Faralda is reserved for guests only. Hosts must submit a guest list for the event. The maximum number of guests in the studio is 71 people. This includes all attendees.

Because of safety, (technical) restrictions or weather conditions, access to Faralda is sometimes impossible. Instructions from staff must be always followed. Faralda always has the right to deny persons access to the crane and to terminate or cancel events. NDSM is a festival area. Faralda therefore accepts no liability for events, (noise) nuisance.

Due to availability from other organizations, the Faralda studio and suite(s)must be delivered as it was found, 2 hours after the end of your event. What this means: Clean, working delivery of equipment. Damage must be reported.

Names of guests and your organization / point of contact must be provided 2 days in advance.

Faralda does not accept any liability for damage because of requests from the police, municipality, nuisance, fire, vandalism, terror, technical failures, weather influences resulting in early closure.


It is not allowed to smoke in the crane.  

Only use toilet paper. No trash or cleaning tissues. Without permission of Faralda it is forbidden to stay with more than 2 people in your suite. It is forbidden to:

  • use the emergency stairs except in case of emergency
  • smoke (there are signed smoking areas)
  • use confetti

In case of non-compliance costs with a minimum of € 450 costs will be charged. If, in the opinion of Faralda, extra cleaning needs to be done, additional costs will be charged.


  • Elevator 1; Ground floor/Entrance to Studio & Bordess 2
  • Red spiral staircase: Ground floor/Entrance to Studio & Bordess 2
  • Elevator 2: Bordess 2 to the top of the crane (suites and spa pool deck)
  • Emergency stairs: From public toilets to the top.

Except in case of emergency or with the written approval of Faralda, it is strictly prohibited to use the Emergency stairs to the top of the crane. Without written permission from Faralda it is not allowed to use the elevator 2. 

To prevent excessive wear and noise, the use of the lifts is limited to a maximum of 8 lift movements per hour.

  • Maximum capacity Elevator 1: 800 kg – or 8 persons
  • Maximum capacity Elevator 2: 300 kg – or 3 persons

Without written approval of Faralda it is not allowed to use Elevator 1 during events. 

During Events only use of the Red spiral staircase is allowed


In case of (noise) nuisance, access to the suite can be denied.

Only written agreement Host, use has been made of a suite(s). Use of a suite is never longer than the duration of an event.

It is strictly forbidden to enter the spa pool deck, emergency stairs and any area other than the agreed suite.

Under no circumstances may there be a claim to facilities a suite offers, such as entresol, bedroom, use of bed, bath, shower. Costs for use and damage will be charged or deducted from the deposit.

Without written permission from Faralda it is not allowed to stay in a suite with more than 2 people. In case of an event, access to Elevator 2 (to one of the suites) is only allowed under the supervision of Faralda.


  • A booking is final after payment, allocation and agreement of these Conditions and Manual.
  • Faralda Crane Hotel applies a non-refundable cancellation policy. 
  • Payment is due upon reservation.
  • In case of cancellations, there will be no refunds/restitution.
  • An alternative date is only available with the written consent of Faralda Crane Hotel.
  • We apply our General Delivery and Payment Conditions and the Faralda Manual.
  • A booking is personal and non-transferable.
  • An offer is not valid in combination with other promotions.
  • In all circumstances, Faralda reserves the right to cancel bookings and refuse requests.
  • A booking and payment is non-transferable, non-exchangeable, non-refundable and non-reschedulable.
  • The event can be canceled at any time and without cost for Faralda if there are restrictive corona measures

Rights of intellectual property

Cranesessions is a registered trademark and format owned by Crane Hotel. Streaming, advertisements, branding and any kind of commercial activities are prohibited without written permission off Crane Hotel. Any kind of advertisements, the suspension of (tire) covers, lighting or the appearance of the crane is not allowed without the written permission of the landlord. For violation, a sum of € 3000, – per 10 m2 per day can be charged without notice. Any duplication and or publication for commercial use unauthorized access and use of the digital images, sound, audio and video recordings is prohibited. All master rights of Recordings, pictures or moving images belong to Crane hotel. Tenant will deliver all raw source files of the recordings and edited programmes to the Crane hotel (in highest Quality) direct after the performance. All files will be stored on a Crane hotel server. In case of any publication Crane hotel has to be informed about the publication, statistics, exposure and target audience. In any case of publication of the final result, the name of Crane Hotel Crane hotel Amsterdam has to be mentioned in the final results.  You acknowledge and agree that the website contains material which is protected under copyright law. Certain names, words, titles, phrases, logos, icons, graphics or designs in the pages of this website may constitute trade-names, trade-marks or service marks of the Crane hotel or its affiliates. The display of trademarks, trade names or service marks on pages at this website does not imply that a license of any kind has been granted to anyone else. You are free to download the material posted on this website for non-commercial purposes, to store it temporarily on a single computer, and to print it solely for your own personal purposes. You agree that you do not acquire any ownership rights in any downloaded content. You may not distribute copies of the material for any purpose or ‘frame’ it in any site you create or operate. You agree to abide by all copyright notices, information and restrictions contained in any content on this website. Any unauthorized downloading, transmission, republication or other copying or modification of material posted on this website, including trademarks, trade names and service marks, may violate trade-mark law and copyright law, and may result in legal action. The Crane hotel reserves the right to take legal action against any unauthorized use of the trade-names, trademarks and images of the Crane hotel and its affiliates found on this website. No unlawful or prohibited use As a condition of your use of this website, you warrant to the Crane hotel that you will not use this website for any purpose that is unlawful or prohibited by these Terms and Conditions. The Crane hotel is under no obligation to monitor or review discussions, chats, postings, transmissions, bulletin boards, and the like on this website and assumes no responsibility or liability arising from the content of any such locations nor for any error, defamation, libel, slander, omission, falsehood, obscenity, pornography, profanity, danger, or inaccuracy contained in any information within such locations on the website. If you are of the opinion that a part of the contents of the website is in violation of intellectual property rights or in any other way unlawful, you must send a notification to the Crane hotel with a complete and accurate indication of the content involved and why it is unlawful. You are prohibited from posting or transmitting any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law. The Crane hotel will fully cooperate with any law enforcement authorities or court order requesting or directing the Crane hotel to disclose the identity of anyone posting any such information or materials. All master rights of Recordings, pictures or moving images belong to Crane Hotel. All raw source files of the recordings and edited programmes has to be delivered to Faralda (in highest Quality) direct after the performance. All files will be stored on a Faralda server.

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1 Room , 1 Adult , 0 Children